Returns Policy

Customer Statutory Rights:

You are covered by the Consumer Rights Act 2015:

Returns Process:

In all cases please contact us by e mail, and provide a telephone number. Depending on the reason for the return we will either arrange collection or request you to return the goods for inspection. A full refund including reasonable returns cost will normally be made within 14 days subject to inspection.

Faulty or Not As Described Goods

We will need proof of purchase, and place of purchase. We will also need proof that the goods have been used as intended, serviced where necessary, and not been damaged. This might entail a video inspection or where this is not possible we will ask you to return the goods to us for inspection. In the latter case please retain your receipt for the return of the goods (subject to a reasonable amount) so that we can refund if agreed that the goods are faulty.

Change of Mind or "Cooling off" Returns

If you wish to return the goods unused you must let us know within 14 days of delivery. Goods should be returned in the original packaging and with no signs of use or wear & tear. The costs of returning the goods is your responsibility.

Costs & Limitations

We will not accept returns of any goods not bought either direct from us or via an authorised reseller. We reserve the right to carry out a verbal or video check of the goods to evaluate the cause of any defect. Where the cause of failure is damage to a moving part or seal we will always replace said part before authorising any return.

Contact Info

 Please use e mail: admin@kwazar.co.uk